• We kindly accept payments through eBay’s secure payment system.
• We kindly ask that payment be completed within 4 days of placing the order. Unpaid orders may be automatically canceled by eBay.
• Sales tax may be applied in accordance with eBay policies and applicable state regulations.
• If you wish to cancel your order, please contact us before shipment. Once the order has been shipped, cancellation may no longer be possible.

Shipping Policy

• Orders are processed within 1–2 business days after payment is received, Monday through Friday (excluding weekends and holidays).

• We offer free standard shipping within the United States. Orders are shipped from local U.S. warehouses via FedEx, UPS, USPS, DHL, or other carriers selected automatically based on the order details.

• We currently ship to the 48 contiguous United States only. P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories are not supported.

• Please kindly ensure your shipping address is correct before placing your order. We only ship to addresses confirmed by eBay. Any address change after shipment may result in additional fees, which will be the buyer’s responsibility.

• Delivery times are estimated by carriers and may vary due to weather, holidays, peak seasons, or other factors beyond our control.

• If your package arrives damaged or is lost in transit, please contact us within 3 business days after delivery with photos so we can assist you promptly.

• Customer satisfaction is important to us. If you experience any shipping issues, please contact us via eBay messages before opening a case or leaving feedback, and we will be happy to help.

Warranty & Return Policy

Warranty Coverage & Exclusions

During the warranty period, if the product is confirmed to have a quality issue, we will provide one of the following solutions:

• Product replacement or spare parts

• Refund or partial refund (depending on the specific case)

The warranty does not cover the following situations:

• Damage caused by improper use or installation

• Personal reasons (such as change of mind or dislike of the item)

• Incorrect item purchased that has been used or installed

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Damaged or Incorrect Items Upon Arrival

If your item arrives damaged, defective, or incorrect, these limitations do not apply. Please contact us as soon as possible, and we will be happy to provide a replacement or an appropriate solution.

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Inspection Upon Delivery

We kindly recommend checking your item upon delivery:

• Inspect the outer packaging for any damage

• Verify that the item model matches your order

• Check the product condition before installation or use

Please note that installed or used items may have limited return eligibility.

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Refunds & Returns

• Refunds will be issued to your original payment method

• Returns are handled in accordance with eBay’s return policy

• In some cases, return shipping costs may be the responsibility of the buyer

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Price Policy

We do not offer price matching with other platforms or during promotional events.

Vivosun: Love Growing Green
● Innovation Through Research Leveraging 15 years of experience in commercial and home grow, we take cutting-edge, commercial-grade technology and put them directly in your hands. Every product, from our first grow light to our latest V series, is designed to solve real grower challenges—because the best tech should be accessible to everyone.
● Trusted by over 2+ million home growers worldwide
● Collaborated with 500+ Global Influencers
● 100+ Patents, including Multiple World-First Innovations